Refund & Cancellation Policy
Clear, transparent refund and cancellation rules for our venture sprints & digital deliverables.
Policy Scope:
This Refund & Cancellation Policy applies to all digital venture sprints, idea validation scorecards, architecture blueprints, and development services purchased on the Praviro platform, operated by QwintSoft LLP, having its registered office at A-603, RK Iconic Tower, Near Ayodhya Chowk, 150 Feet Ring Road, Rajkot, Gujarat 360006, India.
1. Nature of Deliverables
Praviro provides customized intellectual work, digital research reports, bespoke software architecture, and sprint engineering services. Because our deliverables involve dedicated engineering time and proprietary market analysis tailored specifically to your venture concept, the following cancellation and refund terms apply.
2. Order Cancellation Policy
You may cancel your purchase for a 100% full refund within 24 hours of payment, provided our lead architects have not yet commenced active research, questionnaire processing, or sprint work on your brief.
If cancellation is requested after work has commenced but prior to final report/code publication, a partial refund may be granted pro-rated against non-expended sprint hours, minus an administrative setup fee of 15%.
Once a digital report, Investability Scorecard (0–100), or completed codebase has been delivered and published to your Founder Portal or sent via email, no cancellation or refund can be processed due to the irreversible nature of digital intellectual property.
3. Satisfaction & Revision Guarantee
We are deeply committed to delivering institutional-grade quality. If you believe your delivered report contains factual errors, misaligned scope, or overlooked brief details:
- You may request a free revision and re-audit within 7 calendar days of deliverable publication.
- Our lead engineering team will review your feedback and deliver updated documentation at zero additional charge within 48 business hours.
4. Duplicate Payments & Failed Transactions
In the event that you are charged multiple times due to a network glitch, bank failure, or double-click at checkout, any accidental duplicate payment will be automatically refunded in full (100%) without deductions immediately upon verification.
5. Refund Processing Timelines & Method
- Refund Method: Approved refunds are credited strictly back to the original source of payment (e.g., the original UPI ID, Credit/Debit Card, or NetBanking account used during the Razorpay transaction).
- Processing Time: Once initiated by our team, refunds typically reflect in your bank account within 5 to 7 business working days, depending on your issuing bank's settlement cycle.
6. How to Request a Cancellation or Refund
To initiate a cancellation or refund request, please email our support team with your transaction details:
Billing & Refund Support Desk
Entity: QwintSoft LLP
Email: support@qwintsoft.com
Phone: +91 98765 43210
Required Details: Order ID, Payment Receipt / Transaction ID, and registered phone number.